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Frequently Asked Questions

Please read our FAQ before sending us a message.

To return a product, please email us at [email protected] within 15 days of receiving the product. We’ll guide you through the return process.

We accept returns within 15 days after receipt of the product. Shipping is at the customer’s expense. If the product is opened, a 30% packaging fee will apply. Any product received damaged or defective can be returned at no charge. For more details, check our Refund and Returns Policy.

Review Our Return Policy Here: https://elegantdesigngallery.com/refund_returns/

We strive to offer the best customer service experience. Deliveries take 2-4 Weeks depending on the region.

We use your personal information to process your orders, update you about your order status, provide customer support, and send marketing communications (if you opt-in). Please refer to our Privacy Policy for more information.

You can reach out to us via our contact form. We’re here to help!